Refund policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe. 

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Last updated: August 2024

1. 

We take pride in offering our customers the best quality.
If you are dissatisfied with any purchase made, please email our customer service at ecommerce.us@vitagreen.com within 7 days from the date of delivery for replacement or refund after deducting mailing expenses.

2. 

Refund Period: it can be credited into your payment account within 4 weeks upon confirmation.

3. 

Please note that shipping charges are non-refundable. Also, in cases of “undeliverable orders” (please see point 2 of our Shipping Policy), a refund will be made to you after deducting the shipping charges and a reasonable handling charge (which will not exceed 15% of the total value of the “undeliverable order” to be refunded).

4. 

Refund is only available to a customer who has purchased a Vita Green product through Hair Counsellor’s Website at haircounsellor.com and where there has been a material fault in the transaction (e.g. delivery of the wrong product by us) on our part, and does not fall within any of the following exceptions:


(a) special or discounted rates or promotional packaged prices;


(b) goods which have been used, tampered, opened, or goods which are of damaged or tampered packing, broken protective seal of the bottles, or where the lot number or expiration date is missing, covered or unreadable;


(c) goods which have expired or are within the last 6 months of shelf-life;


(d) goods obtained via any channel other than purchase through VG Website; or


(e) goods labeled as free or sample goods.

5. 

Customer applying for a refund shall give us all the details of the product and the purchase, and attach the receipt of online purchase of that product through Hair Counsellor Website. We will verify the case and send you an email confirmation on whether your refund application is approved.

6. 

All applications for refund must be made within 14 days of its online purchase on Hair Counsellor Website and must be supported by official receipts issued by Hair Counsellor in order to be valid.

7. 

Vita Green reserves the right to deny any refund applications without prior notice where, in its sole and exclusive discretion, decides that such refund application is not properly supported or otherwise not appropriate, and/ or to offer an exchange of goods in lieu of a refund in the appropriate case.

8. 

These terms and conditions shall be governed by the laws of Hong Kong and interpreted according to Hong Kong laws.