Terms of Service

Terms of Service page describes the rules and guidelines for using a website or an application. It outlines the legal responsibilities of the user and the owner of the website or application.

Title

Last updated: August 2024

Overview

1. Application

2. Intellectual Property Rights

3. Disclaimers

4. Third Parties Websites

5. Limitation of Liability

6. Confidentiality

7. Availability and Suitability of Services

8. User's Obligations

9.

10.

11. Enquiries

Overview

The Hair Counsellor website is operated by Vita Green Health Products Company Limited (“Hair Counsellor,” “Vita Green,” “Company,” “We,” “Us,” or “Our”) with company address at 18 Dai Hei Street, Tai Po Estate, Tai Po, Hong Kong and business registration number 15712882 . This site should be regulated by Law of Hong Kong.

1. Application

These terms and conditions apply to:
* the use of haircounsellor.com;
* all information stored on or receivable through this or any other haircounsellor.com server (collectively "Information"); and
* any purchase of goods or services offered, accessed or obtained through haircounsellor.com by you ("the User").

By accessing and using our website at www.haircounsellor.com, you agree to accept these terms and conditions and be bound by them. If you do not agree to this you should discontinue your access and use of our website.

2. Intellectual Property Rights

The Information is protected under intellectual property laws and rights (including without limitation laws protecting copyright, patents and trade marks). If the User downloads, copies, transmits, publishes, stores or otherwise uses the Information without the consent of the owner of such rights, the User may infringe such laws or rights. It is the User's responsibility to determine whether any such infringement will occur. Please also refer to our IP Notice posted on this website.

3. Disclaimers

Vita Green expressly disclaims any responsibility, representation or warranty:

* in relation to the quality, operation, use, accuracy, or timeliness of, or the fitness or use for any purpose of, haircounsellor.com or the Information;
* in relation to any goods or services accessed, offered or obtained through haircounsellor.com or pursuant to the Information;
* that any access to haircounsellor.com or the Information will be uninterrupted or error free or that the Information does not contain any viruses, or contaminating or destructive properties;
* that the Information will not be objectionable or offensive to the User or any other person;
* for any error, omission or misstatement in or arising from the Information.

The Information is for reference only and shall not be regarded as medical advice or substitute for professional opinion or care by a qualified practitioner. If you have any health problem we advise you to immediately consult an appropriate and qualified person in the health care profession. Hair Counsellor does not endorse or recommend any person, organization, name, product or service referred to in the Information, nor does the Information constitute Hair Counsellor's views or opinions. Hair Counsellor will not be a party to any transaction between the User and any third person in any way relating to the Information or made through haircounsellor.com unless and only to the extent expressly stated in writing otherwise.

4. Third Parties Websites

haircounsellor.com may contain materials produced by third parties or links to other websites. Hair Counsellor accepts no responsibility or liability in respect of any such third party materials or for the operation or content of other websites (whether or not linked to haircounsellor.com) which are not under Hair Counsellor's direct control. Hair Counsellor reserves the right to require the removal of any link from another website to haircounsellor.com which is posted without obtaining the prior written consent of Hair Counsellor.

5. Limitation of Liability

Hair Counsellor shall not be liable to the User or any other person whether in tort, contract, statute or otherwise (including without limitation for negligence, breach of contract, defamation, or intellectual property right infringement) for:

* any direct loss;
* any consequential or indirect loss (including without limitation loss of revenue or profits); or
* the User's liability to any other person, which is suffered or incurred by the User or any other person arising under or in any way out of the Information or the use of haircounsellor.com.

6. Confidentiality

Hair Counsellor does not warrant and accepts no responsibility for preserving the confidentiality of any information or data whether personal or otherwise transmitted through haircounsellor.com, although Hair Counsellor's practice is to take reasonable steps to maintain confidentiality of such information and data.

7. Availability and Suitability of Services

Hair Counsellor does not warrant that the Information or materials contained in haircounsellor.com are current or accurate or that any of the products or services featured on haircounsellor.com are available. Hair Counsellor may change the Information or materials appearing on haircounsellor.com at any time without notice.

8. User's Obligations

In consideration of Hair Counsellor’s consent to the User’s access to the Information and/or haircounsellor.com, the User agrees:

* not to carry out or allow any infringement of our rights including without limitation intellectual property rights;
* not to use the Information or the User's access to haircounsellor.com for any illegal, improper, obscene or defamatory purpose;
* to take all steps to ensure the Information does not damage the User's information or systems;
* to ensure that all information which the User provides to haircounsellor.com is true and accurate to the best of his or her knowledge;
* to Hair Counsellor’s conducting research on access to the Information;
* to all Hair Counsellor's disclaimers and limitations of liability set out in these terms of use; and
* to Hair Counsellor's personal data policies which are currently applying or may be modified from time to time.

9. Indemnity: User Liability

Indemnity The User agrees to hold Hair Counsellor harmless and indemnify Hair Counsellor against all losses, damages, claim, demands, liabilities, costs (including legal costs), and expenses in connection with his or her use of haircounsellor.com in breach of the terms and conditions herein or negligence.

10. Governing Law: Jurisdiction and Validity 

Law and Severability The terms and conditions stated here, and other notices and statements posted on this website, are governed by the laws of Hong Kong, and each part of these documents shall apply to the extent permitted thereby. Any part which is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction only to the extent of the prohibition or unenforceability. That does not invalidate the remaining parts of the respective documents nor affect the validity or enforceability of that part or the remaining parts in any other jurisdiction. If the terms and conditions, notices and statements posted on this website are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.
 

11. Enquiries

Should you have any enquiry concerning these Terms of Use, please contact our Customer Services Department.

Customer Services Department
Hair Counsellor
Email Address: ecommerce.us@vitagreen.com

ADDENDUM: Refund Policy

1. We take pride in offering our customers the best quality. If you are dissatisfied with any purchase made, please phone our Customer Services hotline at (852) 2901 6000 within 7 days from the date of delivery for replacement or refund after deducting mailing expenses.
2. There are two ways for refund: a. it can be deducted from your next delivery; or b. it can be credited into your credit card account within 4 weeks upon confirmation.
3. Please note that shipping charges are non-refundable. Also, in cases of 'undeliverable orders', a refund will be made to you after deducting the shipping charges and a reasonable handling charge (which will not exceed 15% of the total value of the order to be refunded).